There's more to customer service than polite words like "Please and Thank you."
You have to mean it. You have to truly want to serve your customers. It means putting on your "Can Do" hat and working with customers to resolve their issues and earn their business.

This interactive workshop will focus on successful strategies for building and maintaining a solid customer base. We'll help you find ways to better understand the needs of your customers, cover effective ways tohandle complaints and difficult customers, and anticipate your customer's needs. Customer service is the foundation on which success and profitability can be built. After all, it's easier to keep customers than to find new ones.

Come join us!

Outline: Customer Service: How to Provide Quality Service 
Class Date: August 6th, 2010

Bring a buddy to class with you and save 10% off the course cost!