In today's fast-paced business world, keeping your professional skill set current is especially crucial to make your job safety net a little wider. VTEC Training has a variety of classes available that will help enhance your Professional Development skills & goals:

Customer Service: How to Provide Quality Service
There's more to customer service than polite words like "Please and Thank you." You have to mean it. You have to truly want to serve customers. That doesn't mean give in to every demand. It means putting on your "Can Do" hat and working with customers to resolve their issues and earn their business.

This interactive workshop will focus on successful strategies for building and maintaining a solid customer base. We'll help you find ways to better understand the needs of your customers, handle complaints and difficult customers, and anticipate your customer's needs. Customer service is the foundation on which success and profitability can be built. After all, it's easier to keep customers than to find new ones.

Interpersonal Communications
This instructor-led, interactive session is designed to help employees and employers find more effective ways to communicate within their organization and result in increased moral and greater productivity. Find ways to have the necessary (and sometime awkward) conversations that create a positive work environment.

Setting Goals: A Reason to Strive for Meaningful Results
Goals provide a sense of purpose as well as a reason to strive for meaningful results. This course helps you define your goals and set measurable objectives to achieve them, whether the goal is one you have set for yourself or one that is assigned to you. Discover how to handle obstacles that may stand in your way and how visualizing your goals can turn your mind into your biggest motivational tool.

Objectives:

• Understand the meaning of the terms mission, goal, and objective
• Explore management/individual negotiations in setting goals
• Discover how to reach goals
• Learn ways to translate theory into practice

Successful Time Management
Do you find you can never seem to get caught up?
Are you putting other peoples' priorities in front of your own?
Do you wish you had just a few more hours in the day?
Feel like the days fly by, and the important things, like family or time for yourself, get ignored?
Do you want more time to do the things YOU want to do?
Ever notice some people seem to be in total control of their schedule?
With this instructor-led course, you will learn how to successfully manage your time and take control of your schedule.

Questions? Email us at learn@vtec.org or call us at (207)775.0244.