Class Cancellation/Reschedule Policy
Cancellations or transfers at late notice can sometimes have a serious impact on the viability of a course or may preclude others from attending a previously full course.
We will readily provide a full refund, credit or transfer for cancellations received more than 15 working days in advance of the scheduled start date. We happily encourage substitutions; you may send another employee from your company who meets the required course pre-requisites in your place at no additional charge.
If your cancellation is received within 15 working days of the scheduled start date, VTEC will allow you to attend the same course and same version as a “refresher student” within one year from your originally scheduled start date. Please see the Class Refresher Policy guidelines below for details.
In the event that the course in which you have enrolled and paid is cancelled or VTEC ceases to offer it, we’ll gladly issue credit toward another course. If you require a refund, please submit a written claim via email, fax or printed letter. The claim must include your invoice number, name, address, phone number, email address, the date of the letter and amount to be refunded.
Class Refresher Policy
Everyone learns at a different pace. At VTEC, we encourage you to take advantage of our free class refresher policy. Providing you with the knowledge to do your job is our top priority. Please note the guidelines listed below:
- All refresher registrations are on a space available basis. We reserve the right to notify students up to the day prior to class that a seat is not available for a refresher.
- Students are responsible to bring back their course book from their original class.
- Refresher courses are only applicable for the same course and same version that was originally taken.
- Refresher courses are available only for students who have completed and paid in full for an entire course.
- While there is no guarantee how long any course will continue to be offered on the schedule, students are eligible to register for a refresher course for up to one year from the date of the original course taken.
Storm Cancellations
It is of the utmost importance that we honor your time constraints in relation to your training needs. For this reason, we try to avoid weather cancellations as much as possible. However, Maine storms often cause hazardous travel conditions. If inclement weather hits, please call our Storm Cancellation Line to find out if your class has been postponed or cancelled: 207‐699‐3402.
If VTEC cancels a class due to inclement weather, we’ll do our best to offer a make up at the earliest possible date.
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