Our instructor led courses are designed to give you the skills to implement immediately back at the office!

Bring a Buddy to class and save 10%
Register a colleague to attend class with you and you both get an additional 10% off the price of the course!

Successful Time Management (8:30am - 12:00pm) - October 27th
Do you find you can never seem to get caught up?
Are you putting other peoples' priorities in front of your own?
Do you wish you had just a few more hours in the day?
Feel like the days fly by, and the important things, like family or time for yourself, get ignored?
Do you want more time to do the things YOU want to do?
Ever notice some people seem to be in total control of their schedule?

This 1/2 day workshop introduces you to the basics of time management and more importantly, how to organize information.
Do you have 3.5 hours in your schedule to learn life skills that allow you to gain more hours back in your day/week?
Come join us!

Goals and Goal Setting: Achieving Measured Objectives (1:00pm - 4:00pm)- December 7th
In all areas of our lives, we have things we want to achieve, places we want to go, mountains we want to climb. We have goals. In order to attain these goals, we need to have a plan.
At VTEC, we believe that the goals you have in the workplace are stepping stones to achieving your personal goals.

Setting a goal that really matters and motivates is not an easy task. The process that addresses setting goals that are achievable and can be readily established is what this course is all about. You will move from clearly defining what a goal is, and how you build a pyramid of goals and objectives, to an understanding of who sets goals, how goals are set and how you build action plans that support them.

Achieving goals that are the result of sound planning can be one of the most rewarding accomplishments for which a group or an individual can strive. You will learn the basic principles here that will allow you to act decisively in a group or on your own.

Customer Service: How to Provide Quality Service
There's more to customer service than polite words like "Please and Thank you." You have to mean it. You have to truly want to serve customers. That doesn't mean give in to every demand. It means putting on your "Can Do" hat and working with customers to resolve their issues and earn their business. This 1 day program is designed to equip you with the insight, skills and direction you need to provide your customers with Quality Service. No matter your role, customer service is an important part of your job. In this hi-tech era we often find ourselves serving customers by way of telephone, email, or electronic media. Whether you use one of these methods, or you see your customers face-to-face, it's the type of service you provide that determines how many of your customers remain loyal.

Train the Trainer: Becoming a Terrific Trainer
This course is a highly interactive workshop filled with proven techniques and methods to ensure your success in teaching others. Whether you are a trainer by choice or by necessity, you will learn dozens of practical tactics to create a classroom environment that encourages learning while still allowing you to maintain control of the training session. There will be an individual "mock" mini-training session (15-25 minutes in length) where you will have the opportunity to both give and receive feedback on how well the techniques are implemented during a videotaped session.

If you cannot find the course you want, or require a custom or dedicated training program for your company, contact a VTEC Education Specialist at 207.775.0244, or email sales@vtec.org.