Here’s the scenario: You just rolled out the latest and greatest technology for your new client, only to find your help desk flooded with calls – cutting into the margins of your project. Or you spent hours with the mobile sales group going over the basics of laptop and wireless security, only to discover team members still opening rogue e-mail attachments and stumbling over password protocols.

Sound familiar? The problem could be in your training.

It's all too natural for systems integrators and IT departments to cast blame on end users when new or upgraded systems hit snafus, but rather than pointing fingers, you should instead consider your own role in training miscues.

While IT's relationship with end-user training has always been ambivalent, the pressure is on to get users comfortable and productive on new tech systems, thanks to an emphasis on information security, compliance and return on investment to justify costly hardware and software rollouts.
In that light, a good training program can count as a competitive advantage.  When considered by itself,  decision makers aren't always sold on the business benefits of effective training.   When training is rolled into a new system rollout – we all benefit.

By partnering with VTEC, we will develop a custom training program that plugs right into your rollouts.  If any of this sounds familiar and is something you like to discuss further, give us a call at 207.775.0244.