2261 & 2262 - Supporting Users Running the Microsoft Windows XP Operating System and Applications
10/4/2010 - 10/8/2010
12/6/2010 - 12/10/2010
COURSE LENGTH: 5 Days
COURSE COST: $2,475*
COURSE TIMES: 8:30am - 4:00pm
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COURSE OVERVIEW
There is still demand for the Microsoft Certified Desktop Support Technician certification, and this class will prepare you for this exam!
VTEC's class is the combination of Microsoft courses #2261 and #2262 and is designed to provide you with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active DirectoryŽ network environment.
In addition, this course will cover Windows XP Home edition in a workgroup environment; as well as, problems related to configuring and maintaining applications such as Microsoft Office, Outlook Express, Internet Explorer and other applications that run on a Microsoft Windows XP Operating System. The goal of this course is designed to provide an overview of operating system concepts and how to troubleshoot Windows XP and applications running on Microsoft Windows XP and will prepare students for the MCDST Exam.
This course is intended for students who want to obtain their Microsoft Certification Desktop Support Technician (MCDST) Certification. VTEC is a Prometric Testing Center.
*The course cost includes 2 exams. Books are an additional cost. Please call for pricing (Office: 207-775-0244)
Students should have:
- Basic experience using a Microsoft Windows Operating system such as Microsoft Windows XP.
- A basic understanding of Microsoft Office applications and Microsoft Windows accessories, including Internet Explorer.
- Basic understanding of core operating system technologies including installation and configuration.
- A basic understanding of hardware components and their functions.
- A basic understanding of the major desktop components and interfaces, and their functions.
- A basic understanding of TCP/IP settings.
- How to use command-line utilities to manage the operating system.
- A basic understanding of technologies that are available for establishing Internet connectivity
COURSE TOPICS:
2261 Module 1: Introduction to the Desktop Support Technician Role and Environment
Examining the Desktop Support Technician Role Examining the Desktop Support Environment Interacting with Users2261 Module 2: Resolving User Account and Logon Issues
Desktop Operating System Concepts User Account Concepts Troubleshooting User Logon Issues2261 Module 3: Resolving System Configuration and Security Issues
Troubleshooting System Configuration Issues Troubleshooting Security Issues Troubleshooting System Performance2261 Module 4: Resolving Network Connectivity Issues
Managing Computer Addressing Issues Troubleshooting Name Resolution Issues Troubleshooting Remote Network Connectivity Issues Troubleshooting Computers by Using Remote Connection Tools2261 Module 5: Resolving Hardware Issues
Managing Drivers Troubleshooting Drivers by Using Safe Mode Troubleshooting Storage Devices Troubleshooting Display Devices Troubleshooting I/O Devices Troubleshooting ACPI2261 Module 6: Resolving File and Folder Issues
Managing Files and Folders Troubleshooting Access to Files and Folders Troubleshooting Access to Shared Files and Folders Troubleshooting Access to Offline Files2261 Module 7: Resolving Printer Issues
Installing Local and Network Printers Troubleshooting Printer Drivers Troubleshooting Printers and Print Jobs2261 Module 8: Resolving Startup Issues
Overview of the Windows XP Boot Process Troubleshooting the Boot Process2262 Module 1: Introduction to Supporting Users Running Applications on Windows XP
Overview of Desktop Application Support The Windows System Architecture and Desktop Application Support Troubleshooting Application Installation Iss2262 Module 2: Troubleshooting Desktop Application Support Issues
Troubleshooting Win32 applications Troubleshooting security issues related to applications Troubleshooting application compatibility issues Troubleshooting MS-DOS-based and Win16 applications2262 Module 3: Troubleshooting Issues Related to Internet Explorer
Configuring and Troubleshooting General Settings Configuring and Troubleshooting Security and Privacy Settings Configuring and Troubleshooting Content Settings Configuring and Troubleshooting Connectivity Settings Configuring and Troubleshooting Program Settings Customizing Internet Explorer2262 Module 4: Troubleshooting Issues Related to Outlook
Configuring Outlook to Use Exchange Server Configuring Outlook Data Configuring Outlook for Internet E-Mail Troubleshooting Outlook2262 Module 5: Troubleshooting Issues Related to Office
Configuring and Troubleshooting an Office Installation Configuring Office Security Configuring Office Recoverability Configuring Office Language Features2262 Module 6: Troubleshooting Issues Related to Outlook Express
Configuring Outlook Express for E-Mail Importing and Exporting Outlook Express Data Configuring Outlook Express for Newsgroups