This four day course will provide students with the key knowledge required to deploy and configure System Center 2012 SP1 Service Manager. Using hands-on labs, students will learn the following:
•Where Service Manager sits within the System Center 2012 SP1 product.
•What business and technical needs Service Manager is designed to meet
•How Service Manager aligns itself to ITIL and MOF.
•How to architect and implement a System Center 2012 SP1 Service Manager deployment.
•How to upgrade an existing Service Manager 2010 environment to System Center 2012 SP1.
•How to customize System Center 2012 SP1 Service Manager to be in line with corporate standards.
•How to configure Incident and Problem Management.
•How to configure Activity, Change and Release Management.
•How to configure Service Requests.
•How to configure Service Level Management.
•How to customize the Self-Service Portal.
•Configure Reporting and Analysis.
•Configure compliance with the Process Pack for IT GRC
This course is intended for cloud and datacenter administrators who are new to System Center 2012 SP1 Service Manager and are responsible for deploying, configuring and operating it in their cloud or datacenter. This course is also intended for Cloud and datacenter administrators who are already familiar with Service Manager and want to upgrade their skills to include the new features found in System Center 2012 SP1 Service Manager.
*Course Cost listed does not include the cost of courseware or lunch, required in your registration. Please refer to your Enrollment Sales Order or Invoice for the additional cost. If you have any questions, please contact us (email@example.com or 207-775-0244). Course subject to minimum enrollment. Course can be run as a Live Distance Learning / Virtual.
Before attending this course, students must have:
•Working knowledge of Windows Server 2008 R2 and Windows Server 2012.
•Working knowledge of SQL Server 2008 R2 and SQL Server 2012.