This course, based on the ITIL best practice service lifecycle approach, provides IT managers, practitioners and anyone who uses IT services with a practical understanding of the key concepts, principles, processes, and functions that enables successful IT Service Management (ITSM) provision. The course intent is to provide proven practical guidance on how to successfully introduce an integrated ITSM framework and how best practices can be adopted and adapted within a student's organization. It also prepares students for the ITIL Foundation Certificate Examination. The multiple-choice exam contains 40 questions. To pass, students must get 26 or more questions correct, a 65% passing grade.
This course is for IT managers and practitioners involved in the strategy, design, implementation and on-going delivery of business-used IT services and for anyone who requires an insight into Service Management best practice.
*Course Cost listed does not include the cost of courseware required in your registration. Please refer to your Invoice for the additional cost. If you have any questions, please contact us at firstname.lastname@example.org or 207-775-0244. Course is subject to minimum enrollment. If minimum is not met this class may run as a LDL / Virtual class.