9:00am - 4:30pm
This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.10.
Note: This course is eligibile for Microsoft SATVs.
Audience IT professionals who administer and support Windows 10 desktops, devices, users, as well as associated network and security resources
Enterprise Desktop Support Technicians (EDST) who:
Provide Tier 2 support to users running Windows 10 PCs and devices in medium to large enterprise organizations within a Windows domain environment.
Focus on broad range of technical issues for Windows operations systems, devices, cloud services, applications, networking, and hardware support.
Resolve technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings, and device synchronization.
Provide local and remote network access, access to applications, access to data and printers, authentication, Endpoint security and policy, OS, and data recovery.
Before attending this course, students must have:
Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
Microsoft Active Directory Domain Services (AD DS) principles.
Understanding of the Public Key Infrastructure (PKI) components.
Windows Server 2012 R2 fundamentals.
Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2.
20697-1 Implementing and Managing Windows 10
20697-2 Deploying and Managing Windows 10 Using Enterprise Services
Module 1: Implementing a Troubleshooting Methodology Overview of Windows 10
Introduction to the EDST Job Role
Overview of the Troubleshooting Steps
Lab : Implementing a Troubleshooting Methodology Lab : Using Troubleshooting Tools for Windows 10
Module 2: Troubleshooting Startup Issues Overview of the Windows 10 Startup Recovery Environment
Troubleshooting Startup Settings
Troubleshooting Operating System Services Issues
Recovering BitLocker-Protected Drives
Lab : Troubleshooting Startup Issues
Lab : Recovering BitLocker-Encrypted Drives
Module 3: Troubleshooting Hardware and Device Drivers Troubleshooting Device Driver Failures
Overview of Hardware Troubleshooting
Troubleshooting Physical Failures
Configuring the Registry
Lab : Troubleshooting Device Driver Issues
Lab : Troubleshooting Hardware Issues
Module 4: Troubleshooting Remote Computers Using Remote Desktop
Using Remote Assistance
Remoting with Windows PowerShell
Lab : Troubleshooting Remote Computer by using Remote Desktop and Remote Assistance
Lab : Troubleshooting Remote Computer by using Windows PowerShell
Module 5: Resolving Network Connectivity Issues Determining Network Settings
Troubleshooting Network Connectivity Issues
Troubleshooting Name Resolution
Lab : Resolving Network Connectivity Issues
Lab : Resolving Name Resolution Issues
Module 6: Troubleshooting Group Policy Overview of Group Policy Application
Resolving Client Configuration Failures and GPO Application Issues
Lab : Troubleshooting Group Policy Application Issues
Lab : Resolving Group Policy Issues
Lab : Installing and Sharing a Printer
Module 7: Troubleshooting User Settings Troubleshooting Sign In Issues
Troubleshooting the Application of User Settings
Lab : Troubleshooting Sign in Problems
Lab : Troubleshooting the Application of User Settings
Module 8: Troubleshooting Remote Connectivity Troubleshooting VPN Connectivity Issues
Lab : Troubleshooting VPN Connectivity
Lab : Configuring and Troubleshooting DirectAccess
Module 9: Troubleshooting Resource Access Within a Domain Troubleshooting File Permissions Issues
Recovering Files Encrypted by EFS
Troubleshooting Printer Access Issues
Lab : Troubleshooting File Access Issues
Lab : Troubleshooting Access to Encrypted Files
Lab : Troubleshooting Printer Access Issues
Module 10: Troubleshooting Resource Access for Non Domain Member Clients Configuring and Troubleshooting Device Registration
Configuring and Troubleshooting Work Folders
Configuring and Troubleshooting OneDrive Access
Lab : Troubleshooting Resource Access for Clients that are not Domain Members
Module 11: Troubleshooting Applications Troubleshooting Desktop App Installation Issues
Troubleshooting Desktop Apps
Managing Windows Store Apps
Troubleshooting Access to Company Web Applications
Lab : Troubleshooting Desktop Apps
Lab : Troubleshooting Access to Company Web Applications
Module 12: Maintaining Windows 10 Managing and Troubleshooting Windows Activation
Monitoring and Troubleshooting Performance
Applying Applications and Windows Updates
Lab : Monitoring and Troubleshooting Performance
Module 13: Recovering Data and Operating System File Recovery in Windows 10
Recovering an OS
Lab : Recovering Data
Lab : Provisioning Computer to Comply with Company Standards