Course Code: 4405

CompTIA A+ 220-901

Class Dates:
5 Days
Class Time:


  • Course Overview
  • CompTIA A+ Support Skills courses are intended for students wishing to qualify with CompTIA A+ Certification. A+ certification is designed to help students become entry-level IT technicians. A+ Certification is internationally endorsed and recognized as the only benchmark vendor-neutral qualification for PC support and troubleshooting.

    Successful candidates will have the knowledge required to assemble components based on customer requirements, install, configure and maintain devices, PCs and software for end users, understand the basics of networking and security/forensics, properly and safely diagnose, resolve and document common hardware and software issues while applying troubleshooting skills. Successful candidates will also provide appropriate customer support and understand the basics of virtualization, desktop imaging, and deployment.

  • Audience
  • This course is for students wishing to take and pass both CompTIA A+ 220-901 exam. It is also suitable for students wanting to improve their skills in PC support and administration. Success in the CompTIA A+ exam helps to prepare for a career in IT support, perhaps leading to further CompTIA vendor-neutral certifications or qualifications from Microsoft, Cisco and others.


  • Students should have basic experience of using a PC, Microsoft Windows and browsing the Internet. They should be able to:

    *Use a keyboard and mouse
    *Recognize the main components of a PC and different data media such as USB drives and DVD
    *Start the computer and navigate the desktop
    *Use Windows Explorer to create directories and subdirectories and manage files
    *Use Internet Explorer to view websites.
  • Recommended Courses:

  • Introduction to Using Computers

Course Details

  • Module 1: Peripherals and Adapters
  • Motherboard Components • System Case Types • Disassembling a PC • Motherboard Layout and Sizes • Bus Architecture • Motherboard Components • Expansion Slots • Labs • Identifying PC Components
  • Connection Interfaces: I/O Ports and Cables • USB Ports • Other Port Types • Wireless Ports • Expansion Cards • Input Devices • Installing and Configuring Peripherals
  • Display Devices: Display Device Types • Comparing Display Devices • Modern Display Connectors • Other Display Connectors • Video Cards • Touchscreens and Digitizers • Troubleshooting Display Problems
  • Audio and Multimedia Devices: Audio Devices • Imaging Devices • Multimedia Devices • Labs • Identifying PC Ports • Connecting Peripheral Devices • Upgrading the Graphics Adapter
  • Removable Storage Devices: Storage Devices • Storage Adapters and Cables • Installing Storage Devices • Optical Disc Drives • Flash Drives • Tape Drives
  • Module 2: System Components
  • Mass Storage Hard Drives • Solid State Drives • Troubleshooting Hard Drives • Installing RAID Arrays • Troubleshooting RAID • Labs • Adding Storage Devices
  • System System Memory • Random Access Memory (RAM) Types • RAM Configurations • Installing and Upgrading Memory • Labs • Upgrading Memory
  • Processors: Central Processing Unit (CPU) • CPU Architectures • Other CPU Features • CPU Packaging • Cooling Systems • Installing and Upgrading CPUs
  • BIOS and UEFI: BIOS and UEFI System Firmware • Configuring Component Properties • Configuring Devices and Boot Properties • Configuring BIOS Security • Upgrading Firmware • Diagnostics and Monitoring
  • Power Electrical Circuits • Power Supply Unit (PSU) • Connector Types and Voltages • Installing a Power Supply Unit
  • Custom Configuration: Configuring Computers for Business • Configuring Computers for Home Use
  • Module 3: Troubleshooting and Mobile Devices
  • Troubleshooting System Components: Troubleshooting Basic Hardware Problems • Troubleshooting Power Problems • Troubleshooting POST • Troubleshooting Motherboard Components • Labs • RRUs
  • Laptops: Types • Laptop Features • Laptop Expansion Options • Laptop Power Supplies
  • Mobile Devices: Mobile Device Types • Mobile Accessories and Ports
  • Troubleshooting Mobile Devices: Laptop and Mobile Disassembly • Upgrading Laptop FRUs • Upgrading Laptop System Components • Troubleshooting Mobile Power • Troubleshooting Mobile Displays
  • Module 4: Printer and Network Hardware
  • Printers: Printer Types • Laser Printers • Inkjet Printers • Impact Printers • Thermal Transfer Printers
  • Configuring Printers: Installing Printers • Configuring Printers • Sharing and Networking Printers • Labs • Installing a Printer
  • Troubleshooting Printers: Routine Printer Maintenance • Maintaining Laser Printers • Maintaining Other Printer Types • Troubleshooting Print Errors • Troubleshooting Print Defects • Labs • Printer Mai
  • Network Architectures: Basic Network Concepts • Network Topologies • The OSI Model • Types of Network
  • Ethernet Networks: OSI Model Physical Layer • Twisted Pair Cabling and Connectors • Installing and Testing Network Cables • Fiber Optic Cabling and Connectors • Coaxial Cabling and Connectors
  • Module 5 / Networks
  • Wireless Networks: Devices • Wi-Fi Standards • Wireless Network Security • Configuring a SOHO Access Point • Troubleshooting Wireless Links
  • Internet Types • Legacy Internet Access Methods • Broadband Internet Access Methods • Wireless Internet Access Methods • Labs • Connecting to an Access Point
  • Internet OSI Model Network Layer • The TCP/IP Suite • Internet Protocol and IP Addressing • Subnet Masks • Classless Addressing • Configuring IP • Troubleshooting IP • IP Version 6
  • Routers and Firewalls: IP Routing Basics • TCP and UDP Ports • Configuring a SOHO Router Firewall
  • Troubleshooting Networks: Troubleshooting Networks