Course Code: 5521

E-Mail Management

Class Dates:
12/14/2018
2/1/2019
Length:
1/2 Days
Cost:
$145.00
Class Time:
Technology:
Business
Delivery:

Overview

  • Course Overview
  • Is your inbox overloaded? Are you wasting time on low priority email? This class will improve your communication skills and help you organize and prioritize your inbox for maximum personal productivity.

    Learning Objectives:
    1. Quantity: Reduce the time spent on email.
    2. Quality: Boost clarity, and effectiveness of emails.
    3. Coaching: Increase sharing of email best practices.

  • Audience
  • Who Should Attend
    Any email user seeking to organize and prioritize his or her inbox and life
    Professionals who manage multiple priorities, lots of email, and a growing number of tasks
    Colleagues struggling with information overload or time management

Prerequisites

  • Recommended Courses:

Course Details

  • Part 1: Taking Control of Incoming E-Mail
  • Tip 1: Set Your Own Personal E-Mail Usage Policy
  • Tip 2: Set Auto Send/Receive to Limit Interruptions
  • Tip 3: Analyze Incoming Messages with a Critical Eye
  • Tip 4: Don't Succumb to an E-Mail Sender's Crisis
  • Tip 5: Acknowledge Legitimate E-Mail Promptly
  • Tip 6: Set Up Folders to Organize E-Mail
  • Tip 7: Purge Insignificant E-Mail at Day's End
  • Tip 8: Clear Inbox Clutter
  • Tip 9: Reduce Spam Intake
  • Tip 10: Delete Spam As Soon As It Arrives
  • Tip 11: Subscribe with Care to E-Mail Lists
  • Tip 12: Add a Smartphone to Your Management Toolbox
  • .
  • Tip 13: Minimize Personal E-Mail Use at Work
  • Tip 14: Assign a "Gatekeeper" to Handle Your E-Mail
  • Tip 15: Challenge Yourself to Disconnect
  • Tip 16: Check E-Mail on Sunday to Jump Start the Workweek
  • Part 2: Automating E-mail Management with Microsoft Outlook(r)
  • Applying Outlook to Your Inbox
  • Tip 17: Visit Microsoft Office Online for Expert Advice
  • Tip 18: Skim Messages for Fast Action
  • Tip 19: Flag Messages for Follow-Up
  • Tip 20: Arrange Incoming Messages by Conversation
  • Tip 21: Perform E-Mail Magic with the Rules Wizard
  • Tip 22: Find E-Mail Quickly with Search Folders
  • Tip 23: Archive E-Mail with Outlook
  • Part 3: Managing Your Outgoing E-Mail
  • Respecting Others' Time
  • Tip 24: Determine the Right Medium for the Message
  • Tip 25: E-Mail Less and Build Better Relationships
  • Tip 26: Reply Courteously-and Sparingly
  • Tip 27: Copy with Care
  • Tip 28: Use Bcc to Control Replies
  • Tip 29: Write Subject Lines with Real Oomph!
  • Tip 30: Streamline Your Messages
  • Tip 31: Set up an Electronic "Signature"
  • Tip 32: Use Caution When Forwarding E-Mail
  • Tip 33: Mind Your Electronic Manners
  • Tip 34: Keep Instant Messaging (IM) Professional
  • .
  • Tip 35: Don't Be a BlackBerry Bully
  • Tip 36: Send Business Records via Registered Email(r)
  • Part 4: Establishing Organizational E-Mail Management Policies
  • Controlling Clutter by Controlling Employee E-Mail
  • Tip 37: Set Limits on Personal E-Mail Use
  • Tip 38: Establish an E-Mail Response-Time Policy
  • Tip 39: Establish Controls for Internal E-Mail
  • Tip 40: Introduce a Weekly "No E-Mail Day"
  • Tip 41: Develop Writing Style Guidelines
  • Tip 42: Minimize Litigation Risks
  • Tip 43: Train Employees in E-Mail Management
  • Tip 44: Place Limits on Instant Messaging (IM)
  • Tip 45: Don't Get Bogged Down by Blogging
  • Tip 46: Apply Technology to Force Inbox Emptying
  • Tip 47: Ban Smartphones from Business Meetings
  • .
  • Tip 48: Discipline Violators of E-Mail Policy
  • Tip 49: Install Content-Management Tools
  • Tip 50: Install Content-Security Tools