Course Code: 5699

10991 - Troubleshooting Windows Server 2016 Core Technologies

Class Dates:
5 Days
Class Time:


  • Course Overview
  • This course covers a wide variety of troubleshooting scenarios that a network administrator might encounter in their work. A high percentage of this course is labs that require students to identify problems and implement a solution that might include multiple technologies. Students will learn about common errors and resolutions related to Windows Server core technologies including: Active Directory Domain Services (AD DS), storage, certificates, Microsoft Hyper-V, load balancing, and failover clustering. Authentication to Office 365 is also covered. Some advanced services such as Microsoft Azure integration, containers, advanced security features such as shielded virtual machines etc., and Linux Integration and support are not covered.

  • Audience
  • This course is intended for IT professionals who are experienced Windows Server administrators and want to expand their troubleshooting skills. Students should be experienced with day-to-day administration of Windows Server. These students may or may not have Windows Server 2016–specific training.


Course Details

  • At Course Completion
  • Understand the common steps in the troubleshooting process, and the commonly used troubleshooting tools. Utilize remote administration tools and how to troubleshoot PowerShell commands & script
  • Troubleshoot network connectivity issues by using Windows Server 2016 tools
  • Troubleshoot network connectivity issues by using Microsoft Message Analyzer. Troubleshoot IPv4 and IPv6 settings, network communication, the configuration of DHCP and client name resolution.
  • Troubleshoot authentication issues, including user and computer authentication issues and AD DS replication issues.
  • Troubleshoot authentication to Office 365.
  • Troubleshoot issues related to application access.
  • Troubleshoot issues related to accessing web-based applications.
  • Troubleshoot issues related to file access.
  • Manage and troubleshoot BitLocker.
  • Troubleshoot issues related to server storage.
  • Troubleshoot and optimize DFS namespaces and replication.
  • Troubleshoot advanced file services.
  • At Course Completion cont.
  • Troubleshoot issues related to Group Policy.
  • Troubleshoot a Group Policy application.
  • Troubleshoot issues related to AD DS.
  • Explain control management of AD DS objects and how to backup and restore AD DS objects.
  • Troubleshoot issues related to domain controllers and trust relationships between domains and forests.
  • Troubleshoot remote access to data and apps.
  • Describe remote access options for apps, and how to troubleshoot Remote Desktop Services.
  • Troubleshoot issues related to virtualization.
  • Troubleshoot high availability.
  • Troubleshoot failover clustering and Hyper-V clustering.
  • Module 1: Implement a troubleshooting methodology
  • Overview of the troubleshooting process
  • Overview of troubleshooting tools
  • Use remote administration tools
  • Troubleshoot Windows PowerShell commands and scripts
  • Lab : Implement a troubleshooting methodology
  • Lab : Use troubleshooting tools
  • Lab : Troubleshoot a remote server computer
  • Lab : Troubleshoot a script
  • Module 2: Troubleshoot network connectivity
  • Troubleshooting with Message Analyzer
  • Troubleshooting IP settings
  • Troubleshoot network connectivity
  • Troubleshooting DHCP
  • Troubleshooting client name resolution
  • Lab : Resolve network connectivity issues
  • Lab : Troubleshoot DHCP
  • Lab : Resolve name resolution issues
  • Module 3: Troubleshoot authentication issues
  • Troubleshoot user and computer account authentication
  • Troubleshoot AD DS replication issues
  • Troubleshoot authentication to Office 365
  • Lab : Resolve sign-in problems
  • Lab : Resolve sign-in problems at branch offices
  • Module 4: Troubleshoot application access issues
  • Troubleshooting access to Windows Server apps
  • Troubleshooting issues with certificates
  • Troubleshooting access to web-based apps
  • Lab : Troubleshoot application access issues
  • Module 5: Troubleshoot file access issues
  • Troubleshooting access to files and folders
  • Manage and troubleshoot BitLocker
  • Lab : Troubleshooting file access
  • Lab : Test BitLocker on a Windows 2016 Server
  • Module 6: Troubleshoot storage issues
  • Troubleshooting server storage issues
  • Troubleshoot DFS
  • Troubleshoot advanced file services
  • Lab : Troubleshooting server storage issues
  • Module 7: Troubleshoot Group Policy
  • Group Policy overview
  • Troubleshoot Group Policy application
  • Lab : Troubleshooting GPO application
  • Module 8: Troubleshooting AD DS
  • Overview of AD DS administration tools
  • Control AD DS administration
  • Backup and restore AD DS objects
  • Troubleshoot issues related to domain controllers
  • Troubleshoot AD DS trusts
  • Lab : Deploy LAPS
  • Lab : Recover AD DS objects
  • Lab : Resolve common AD DS problems
  • Module 9: Troubleshoot remote access to data and apps
  • Troubleshoot VPN connectivity
  • Overview of remote access for apps
  • Troubleshoot Remote Desktop Services
  • Lab : Troubleshoot remote access to data and apps
  • Module 10: Troubleshoot visualization issues
  • Issues with VM configuration
  • Troubleshoot VM resources
  • Lab : Troubleshooting Hyper-V
  • Module 11: Troubleshooting high availability
  • Considerations for implementing load balancing
  • Troubleshooting failover clustering
  • Troubleshooting Hyper-V clusters
  • Lab : Troubleshooting high availability