This five-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for the 70-685 exam.
After completing this course, students will be able to:
Identify and Resolve Desktop Application Issues
Identify the Cause of and Resolve Networking Issues
This course is intended for Windows 7 desktop support technicians who resolve Tier 1 & 2 problems on desktop computers. A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended.